Vodacom customer care has no regard for its customers

We took out a home internet package with Vodacom and later moved residence. Vodacom was unable to provide coverage in this area, and we were advised that the device would have to be collected and the contract cancelled. Two months and numerous phone calls later, we were able to arrange for our router to be collected. Keep in mind, during this time, we were paying for a service that we were not being provided with. Our device was collected in April at which point we were told that we would receive an SMS or email once the router was returned to the warehouse. Fast forward to two months later, and no one knows where our device is, and nobody can assist with the cancellation of the contract. We are shuffled from one department to another, with all of them claiming that a different department is the one that can assist. When you ask for the names of consultants, the line immediately breaks up, and they cannot hear you any longer. This is the worst company to do business with and it has the most *********** staff ever.