Vodacom Customer Care giving empty promises

It's been a month, and I'm still waiting!!!!!!<br> <br> From: [Email Removed] [Email Removed] <br> Sent: 25 February 2015 07:11 AM<br> Subject: RE: Vodacom Customer Care Reply - Authentication Response required ***~1RWT<br> <br> Dear ###<br> We are sorry to hear the circumstances under which your email has reached us and we do apologise for the inconvenience caused.<br> Please be advised with regards to the reference number S3-1W83W-W8MXY, I have forwarded a message to the Networks division for an update regarding the matter.<br> Regards,<br> Customer Care<br> eService Team<br> <br> To Customer Care:<br> Good day<br> As I'm writing this mail I am extremely disappointed in the total lack of response regarding my mails below sent on 21 January 2015 and 31 January 2015. We still haven't had anyone from \radio planning for investigation"here to look at the problem we have with Vodacom signal strength. 7 out of 9 of our staff members are Vodacom clients. When the other two asked their service providers for assistance"