Vodacom Customer Care gives the worst customer service ever!!!!

<p>I upraded three phone contracts in April/May 2017 with the iphone 6 special. One line on the R399/Month Smart M top up + and the other two lines on the R349/Month Smart S Top Up +. After the first month I decided to change the other two lines from The Smart S Top Up + (R349) to the Smart Top Up M + (R399/Month) I contacted the vodacom customer care with my querie and they said on a recording that they will be able to charge me the same R399/Month amount on all three contracts, exactly the sames as if I upgraded them from a vodashop. Then my billing came and vodacom charged me the wrong amounts on my two lines. I have spoken to Algo and Katlego from their Solutions Department with empty promises. I have not received a call back from any of them yet as they promised me. I have also spoken to Tumi from the 24h sms follow-up department with no help at all. Every time I contact the 082 111 number they always tell me that the person I am looking for is not working in the region my phone call came through and I have to try my luck again by calling the number again. I cannot believe such an established company gives such poor customer service. I am now waiting for Zweli Ngwenya to contact me. Always rememer to get the contact person's surname and area where they work when you want to follow up on your problem. They cannot transfer the call to another area. They never phone you back as they promise. Now I do not know who to contact to sort out my billing issue?</p>