Vodacom Customer Care- Gateway-Worst service ever!

My employee was the victim of armed ******* and the cellphone was ******. I tried in vain to blacklist the handset. I was on the telephone with Vodacom (***) for more than 45 minutes but they couldn't assist me. So I drove to Vodacom, Customer Care in Gateway. Firstly, nobody acknowledged me at the entrance so I sat in the queue. Five people arrived after me but they had tickets so they got attended to. I had to go back because I had no idea that i needed a ticket.But this time I was irate. So I got a ticket and was attended to by KEROSHNI MAISTRY. I explained to her my plight of trying to get help from the Vodacom callcentre and she just rep**** that she can't help me if I had a problem with the consultant. So, i spoke to her about how bad their attitude was and how nobody has the courtesy of advising clients that they need to get a ticket from the entrance desk to be attended to and again she retorted that she is not answerable for the front desk. I reminded her that it's the customers that \pay all their salary"and she again snapped at me and said that we \""don't pay her salary\""! What pathetic behavior for a consultant. she then REFUSED to assist me"