Vodacom Customer Care doesnt have Caring agents

Dineo from Vodacom customer care is very rude. She talks over the client and constantly interrupts, she does not know the Vodacom procedures refusing to call another team leader when hers is not around, she refused to give her surname as well. This was the worst experience we have had.

All we wanted to do is buy data but the data was not allocated and the money was taken from the account. We bought 1+1gb of data for R59 twice, we did not take any upsize options and we supposed to have 4gb in total. The sms's was sent to confirm this but on the app, only 2gb data is allocated.

We have another problem also with a home router where the data was going extremely fast and then just stopped working. We were informed that the sim card needs to be synchronized which is taking forever.

Please Vodacom assist with this problems. We are long standing customers and we constantly having to deal with airtime going missing due to subscriptions being added at a daily rate and data going missing.