Vodacom Customer Care does not care

Since 28 May 2020 we don't have signal in parts of Nelspruit. When you phone and enquire you get a Ref nr and tild they will get back to you regarding your enquiry/complaint. The next day you get a message from Vodacom saying your enquiry/complaint has been resolved. Till today I don't know what the problem is why we don't have signal. I have a child that has to do online classes. But they are very fast to take their money at month end but not to provide the service that you pay for. I will definately not recommend Vodacom to anyone is their service is pathetic