Vodacom customer care disappointment

Payment on my Vodacom account is late as I am awaiting funds to clear. I have tried the number for accounts without any success. I then emailed customer care which refuses to assist as they don't make arrangements with customers. I mean why the department name CUSTOMER CARE if they refuse to assist anyways! Then I received an email from customer care stating i need to call accounts as they cannot assist and ask for extension and that I would pay by Thursday 22 October 2020. She also stated in this email she tried to call me and supp**** a number, a number I have never ever had or have seen ever! If you log into my account you would clearly see the 3 Vodacom numbers I have so she clearly called the incorrect number and we have no idea where she got that number from. I mean did Vodacom register a number on my account that I don't have and that I don't know of?!?!?! Absolutely ridiculous that CUSTOMER CARE cannot assist with my query. Very disappointed because then what does customer care actually stand for!! And still my issue has not been resolved!!!!