PV
Paul V
1 reviews | Active since Jun 2022
17 Aug 2022, 16:08
VODACOM CUSTOMER CARE complaint outstanding and unresolved for 103 days
Complaint 103 days old: I am being billed for a service I am not receiving: I have had no data usage since 07/05/2022, paying the data account for 3 months: May, June, July, @ R364.01 per month. On 07/05/2022 I lodged a complaint at my local Vodacom: no response. On 21/06/2022 I phone Vodacom Customer Care: no response. On 08/08/2022 I emailed Vodacom Customer Care: I received an Authentication Response *** and email confirmation of my complaint + commitment to a 24-48 hour turnaround time. Today 17/08/2022 I have received no further response from Vodacom Customer Care and my complaint has been outstanding for 103 days. How do I either get my past 103 days data, or my money back, from Vodacom?
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Replies (2)
Vodacom's replyOfficial
18 Aug 2022, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Aug 2022, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PV
Paul V's updateReviewer Update
19 Aug 2022, 14:29Complaint now 105 days old:
I had a call from Daniel (Vodacom) today 19/08/2022, and he attempted to discuss some details of the complaint with me, which I appreciate,
but as communicated previously: I am hearing impaired and would prefer any detailed communication via email/whatsapp etc.
I did ask Daniel to communicate specific details with me as per my above request and explained the above reason thereof to him, but he did not seem to accept my disability explanation, replying that it can only be done telephonically, and then rang off.
PV
Paul V's update19 Aug 2022, 14:29
Reviewer Update
Complaint now 105 days old:
I had a call from Daniel (Vodacom) today 19/08/2022, and he attempted to discuss some details of the complaint with me, which I appreciate,
but as communicated previously: I am hearing impaired and would prefer any detailed communication via email/whatsapp etc.
I did ask Daniel to communicate specific details with me as per my above request and explained the above reason thereof to him, but he did not seem to accept my disability explanation, replying that it can only be done telephonically, and then rang off.