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Gary C
1 reviews | Active since Jan 2010
24 Feb 2019, 08:34
Vodacom customer care complaint
I have been trying for years now to remove my cell phone number from someone else’s alternative number on their account. When the other number’s data gets low, I get the SMS notification. I probably get about 5-10 SMS’s a day telling me that some strangers data is getting low. I have tried countless times to get this removed . And after 4 years I am still battling to get this through to someone who can understand the problem and fix it. I have been very patient but now I am running out of patience. I am hoping that this posting will reach someone who can help me with this request.
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Vodacom's replyOfficial
24 Feb 2019, 11:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2019, 11:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Gary C's updateReviewer Update
12 Mar 2019, 13:09This problem has still not been resolved. In fact the response from someone was quick. We had a discussion and he said he would come back to me. I am still waiting.... 16 days now.
UN REAL!!!!!!
Vodacom sucks
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Gary C's update12 Mar 2019, 13:09
Reviewer Update
This problem has still not been resolved. In fact the response from someone was quick. We had a discussion and he said he would come back to me. I am still waiting.... 16 days now.
UN REAL!!!!!!
Vodacom sucks