VODACOM CUSTOMER CARE CENTER IS TERRIBLE

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 22px; background-color: #ffffff;">On Friday the 6th of May 2016 i called vodacom to upgrade my cellphone contract. I was on hold for about 25 minutes but evenutally got through to an operator. The operator and i were on the call for a futher 7 minutes without any luck, so he told me he is going to see what he can do and then call me back. Needless to say i am still waiting for a call back. On Tuesday the 10th of May 2016 i called again to try and find out what is happening and why i have not received a call back. I was on hold for 54 minutes after which the call was dropped and i had not even spoken to someone yet. Yesterday the 11th of May 2016 i tried to call again to find out what was happening and was again on hold for 54 minutes when the call once again dropped out. I dont understand why i cannot get hold of vodacom upgrade and why they have not even called me back from the first time i called!!!! Do they not want business or what!!! If they do not contact me ASAP and upgrade my phone to the contract i want, i am going to cancel my contract with them and they will total lose my business for good!!! So vodacom you have been warned.</span></p>