Vodacom Customer Care and services Complaint

I have been trying to sort out a contract migration deal that i did with Vodacom over the phone. The migration package and details that were given to me over the phone, is not what I am receiving. Since 24th August I have been trying to request the voice call of the migration with fail. I have been inside of Vodacom stores ( Who just turn me away as they a franchise and not HO.) Sasheen Lilmohun from Vodacom Hilcrest attempted to assist me and gave me a email address ***. I sent through my request which he was going to forward to Vodacom HO - Bare in mind he never gave me a direct contact number or email for someone to assist me at HO. Sasheen has yet to get back to me regarding my email and request I sent through 20th September, again 21st and 26th September with no communication back. I get NOWHERE when calling into the call center, they tell me there has been no calls or requests logged for the my call recording request. The finance department called me as my account is overdue and I have stopped all debit orders. I explained my frustration and the lady told me to go fill out an affidavit which i did and sent it off to *** 14th October again on 18th Oct and Nov with NO response. MBD now has my account and say they cant help me with my call recording request but they can take my money. Vodacom Customer Care does not work and now that everything is online/ call and not instore, no queries get dealt with correctly or at all.