Vodacom customer care and overall handling of issues

<p>I phoned Vodacom on the 11 March 2017 to cancel my contract at 7:30. After speaking to a consultant I informed him to change the number to a prepaid after the cancelation. At 8:30 the number was suspended and was not working. </p> <p>I later phoned customer several times and was just directed to diffrent departments and spoke to several people. One consultant explained that i need to pay R1200 to reactive the service which is impossible as i was not in the arrears. I then went to the woodlands Branch and tried to find out what was going on. They couldn't help due to the fact that the number was "in the legal department" </p> <p>I use that number to generate a income and due to the fact of being suspended Vodacom basically took my income from me for close to a week. </p> <p>The level of service in Vodacom is appalling when a client needs to cancel there service. </p>