1 reviews | Active since Jun 2021
VODACOM CUSTOMER CARE AND INSURANCE ARE JUST NONSENSE!!!
Vodacom is the most useless service provider ever!!!!! I have had my cellphone insured with Vodacom insurance I cancelled my Insurance and paid the last premium. In the following month i get an sms that the insurance has been recativated i think its a mistake however when i got the Invoice and statement it included the insurance premium i call vodacom customer care and they advise me not to pay the premium and escalate the matter with th insurance department. Insurance department cancelled the insurance that they mistakenly reactivated and I am being told they will pass a credit to my account its been two months later I have been calling customer care a hundred times they transfer my call to insurance . If I am lucky enough that someone pick ups at Insurance they tell me the case is on the mangers DESK NO ONE WANTS TO HELP. Customer care consultants even hang up my calls!! Im getting sms that my sim will be blocked for an error committed by them!!!! I have always paid on time never missed a payment and they **** up and want me to pay for their **** up!!! Honestly want nothing to do with VODACOM worst service provider ever right now i just want to cancel all my services with them!!!!!
If you had investigated the matter you would've understood there were two credits that needed to be passed.
1. After I cancelled(May) my insurance the premium for the following month(June) was already billed which was successfully reversed these are the invoices and statement that was mailed to me recently which is info i am well aware of.
2. The insurance was reactivated in July which I did not pay therefore it reflects on my account as an errear THIS IS THE CREDIT IM INQUIRING ABOUT PLEASE LISTEN TO THE LAST CALL WITH THE INSURANCE DEPARTMENT.
DSO SO DISSAPOINTED IN VODACOM!!!!
If you had investigated the matter you would've understood there were two credits that needed to be passed.
1. After I cancelled(May) my insurance the premium for the following month(June) was already billed which was successfully reversed these are the invoices and statement that was mailed to me recently which is info i am well aware of.
2. The insurance was reactivated in July which I did not pay therefore it reflects on my account as an errear THIS IS THE CREDIT IM INQUIRING ABOUT PLEASE LISTEN TO THE LAST CALL WITH THE INSURANCE DEPARTMENT.
DSO SO DISSAPOINTED IN VODACOM!!!!