Vodacom customer care and confirmation department

I am shocked by the treatment I receive from Vodacom. On 11 June 2023 my girlfriend and I both did online deals. She received her order on 15 July 2023. We both thought is is quite quick without anyone contacting her to confirm or anything, but we were impressed.

Well it is a total different story with my deal/device. I've added an additional line to my current contract, in other words, more money for Vodacom, I know it is a drop in the ocean for Vodacom, but I could've made use of another service provider, I chose not to as I always recommend Vodacom to family and friends.

I contact them numerous times as they just don't respond to messages I left with the call center to phone back, and now I have been blocked to contact Vodacom, my own service provider, just because someone did not do their job!

I want service and assistance and my number unblocked and my device as soon as possible! It is ridiculous to have blocked me, I am more upset for being blocked as to not having received my device!

Please contact me and rectify!!!!!!