VODACOM CUSTOMER CARE & AFTERSALES SERVICE IS DISAPPOINTING

After several weeks of Vodacom consultants ignoring my calls ,numerous emails to customer care and my Hello Peter posts, I finally receive a call from an agent who empathised with my case & facts provided on a contract that I was strong armed into continuing with ( despite it being a day/ two over the 21 day contract termination clause ). Now almost 10 months later with me having not made use of the data contract I was desperately in need of during the COVID lockdown period ( and had to consequently get a fibre line at home which better suffices the need ), I am not even considered as an aggrieved , long standing client ( who is merely requesting an opportunity to change / alter the contract to a usable package / option ). I was made to remain optimistic that the matter would be escalated to a senior manager < only to hear the most disappointing , appalling response that there is nothing that can be done about my raised concern. It is saddening to note that this is the way that Vodacom conducts its customer care liaison process and that a clear case of being locked into a 24 month contract without any attempt of resolution / assistance is condoned.