Vodacom customer care actually do not care

This is an update from my previous complaint S3-8XQ2Q-Q627L ***~DEAF. After sending my Sony Xperia tablet for repairs in December 2014. I am still paying for the contract but the unit is with the store. After numerous emails and calls from Vodacom's customer care agents I am still waiting for resolution. All that needs to be done is for the store that lost my SIM to replace and hand back my Xperia tablet. With customer services choosing to ignore my complaint, looks like I have no choice but to pay for another SIM and stop standing up for the \principle"as I am going to lose out anyway. So my advice to anyone is considering getting assistance from Vodacom customer care is \""think twice\"". You do not have an allocated agent that sees you thru your problem but get a different agent every time you try to get feedback. There should be a law against business like this. """