Vodacom customer care a joke!! (bad joke)

So frustrated and tired of bad service at Vodacom!!!!!

1. Our journey started last year already: 3/10/2017. I called at your Eastgate Vodacom shop and spoke to Thabang. I lodged a complaint in regard to the high account. It was far in excess of the normal charges. I requested that all extras on ********** 2814 be cancelled, to change it to “pay as you go”. I requested that all “toggles” be removed from the account as it has never been used. 2. On the 1ST November 2017 the numbers ********** 774 (R 109.00) and ********** 718 (R109.00) still had not been cancelled. On ********** 2814 (R464.03) Smart L Subscription you were requested to “Down Grade” 3. On the 3rd November 2017 I went to Vodsashop Eastgate and again requested that the numbers ********** 774 (R 109.00) and ********** 718 (R109.00) be cancelled. 4. On the 3rd December 2017 the numbers ********** 774 (R 109.00) and ********** 718 (R109.00) still had not been cancelled. 5. On the 1st January 2 ********** 85417 WJA Bester was still not cancelled. 2 GB MBB 24 months Top up on ********** 814 6. On the 1st February 2018 you were again asked to cancel ********** 4718 . I was at Vodacom East Point and paid your account. 7. On the 1st May 2 ********** 512814 was on Smart Top up X S + R157.39 8. On the 12th May 2018 I received 8 texts message on my above phone in 30 minutes. I went to East Point Vodacom shop and requested urgent assistance. Nobody at your shop bothered to look at my phone to establish what the cause was of the data drain. I was told to phone. I spoke to Petunia, who advised me that she would phone me back. This was not done. Cancellation toggle PLEASE --- Lita Data dispute 1- ********** ********** Refence No. ********** 1 9. On the 13th May 2018 I received a text message that outstanding balance now R 18 000.00!!!!!!!! 10. On the 14th May 2018 at your Data department, Yolanda and Travis undertook to look into it. ********** . 11. On the 1st June 2018 a dispute was lodged again with Puletso. 12. On the 7th June 2018 I received a discount letter from you for R 10 605.07. 13. On the 7th June 2018 I received a letter from Vodacom: “We will credit your Vodacom account with R10 605.07 Charge H 9-988 FS R 13454.76. Discount awarded R 10605.07 including VAT. “ I also received the following message “ Please check to ensure that there is no unsent e mails in your out box as SAMTP protocol usage in May 2018 Kind regards Claude” 14. Since the beginning of June 2018 my phone was blocked! I could not phone nor send text messages or e mail dispute data and air time bought. 15. There was an email sent to us with big attachments that seemed to be the problem which was not my intention to download but still this cant be why I got charged so much??

My question now is: In all this times I phoned in and went to Vodacom why did nobody ever bother to look into the problem? I am a pensioner and do not have R5000 or even R1000 extra per month to pay for a mobile data excess that I did not use and then get a phone that is blocked. I am very disappointed and feels like customer service and assistance is NOT A PRIORITY!!!