VODACOM ***** & CUSTOMER CARE

In January 2023, I noticed that Vodacom had debited my bank account with an amount of R 173.32 that was on the 9th and i did reverse the debit, and again on the 31st of January they deducted R403.98 and i also reversed the amount. on the 28th of February they deducted R3457,42 and i did reverse the amount.

That is when i enquired with vodacom to understand what are the debits for since i don't have any contract with vodacom, Agent told me that i have Data and Minutes Account registered on my name. I was advised to report this matter to ***** which i did on the 21st March and i got a response email on the 24th that my case will be addressed in 7 to 14 working days. since then i haven't heard anything from Vodacom.

On the 31st of March Vodacom tried to deduct an amount of R 6914.84 which bounced since i didn't have that balance on my account.

I did try to call to call *** multiple times on different days but to no answer.

Today is the 28 April i did call customer care and i was given the same ***** number and i was told there is only 1 Person assign to deal with ***** Case. Was given another number *** which i didn't get any help.

Where do i need to go so i can get help so this matter resolved, i am not a vodacom customer and i have never been a vodacom customer but now my account is being debited by vodacom, and now that debit order will go again probably this week of an amount of R13 829,68 since you are doubling the money every month. and now i will have a bad credit record because of you guys not attending to my complaint and waiting for that 1 ***** person to deal with the case after how many years. and i wonder how you treat your customers if someone like me who is not even your customer is treated like this.

I repeat i don't have any contract with vodacom and i don't even have a vodacom number.

Please someone attend to this case and resolve this issue because i cant have a bad name because of vodacom