Vodacom Customer Care

I am writing to formally complain about the poor service I received regarding the cancellation of my contract. On January 2026, I requested that my contract be cancelled in accordance with your required notice period. However, despite following the correct procedure, my contract was not cancelled on time. As a result, I was incorrectly billed for additional months after my cancellation request. This situation has caused me unnecessary inconvenience and frustration, as I made every effort to ensure that my request was submitted on time and in line with your terms and conditions. I kindly request that this matter be urgently investigated and that any charges incurred after my valid cancellation request be reversed. I would also appreciate written confirmation that my contract has now been successfully cancelled.