Vodacom customer care

Yesterday I had the honor to speak to customer care at Vodacom what a disaster with other company's and state interties you only need your ID ,email, address for security questions but Vodacom want to know in detail package, how long are you at Vodacom how do you receive your account (which I don't receive in any case) that's why I am phoning to clear matters. I own 4 company phones with limits and standard fee which Vodacom cut of if the limits is done. But then you receive these voice mails you R40 in arrears and if not paid you will be suspended so the next thing is to phone customer care to find out what is the problem. This is where the fun begins holding on for nearly an hour the lady answers the phone but before that you where already questioned by voice your ID and the cell nr you explain the problem and the the security questions follow you must understand I have no controls over the phones when these call centers phone and offer you a better deal which we cladly will accept with no extras cost everybody what's to save. Where I fail was the extra questions like packages etc. The problem is that they already questioned the main questions and then was told I failed. and can't be helped. The question is there is no person that will phone and lock in to my account and tell them they what to pay the outstanding amount. If you look at Vodacom's record the most ***** and *******ities cerates from their call center's. I just want thank Vodacom for their outstanding effort in helping customers with their problems and good luck for the future.