SH
Shola H

1 reviews | Active since Jan 2021

04 Jan 2021, 10:49

Vodacom Customer Care

I am experiencing with vodacom call centre 1. for the last 5 months I am having to call for copies of my invoice. Its not longer emailed. Every month I get told "it will be sorted" 2. I cancelled a contract according to vodacom rules, spoke to 2 different consultants low and behold come January 2021 nothing has been done. 3. And several other billing queries that doesnt get resolved.

Service: atrocious to say the least

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2021, 12:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team