Vodacom customer care

I app**** for a phone at Vodacom and they couldn't help me rectify their mistake when I requested them to use the same number that I currently using instead they gave me another starter pack with the new number and instead of rectifying their mistake they said I must return the phone,I phoned Vodacom every once in a week to come and collect their package what they do is to tell me that RAM will contact me it's about a month and two weeks now what they do is to deduct the money while I don't use their phone and by doing that they are making my name to be bad when I apply for any credit they'll think I'm a bad payer or ignore my debts I really really hate Vodacom for ruining my name and I wish I had gone to another competitor maybe I would have got a better service.

I'll be waiting for fight from them if I can get a bad record since they no longer care about us