1 reviews | Active since May 2013
Vodacom customer care
<p>I was plannig to leave Vodacom and they convinced me to stay but adding some additional data and minutes to my contract. However 3 month later they removed it. I phone to query this in April, and they reinstated it staight away. Then they removed it again in Juy withour informing me. I have been phoning to query it and the customer care guys tell me they need to log a service request and it will take 2 days. Previously sorted out on the phone. This has been going on for 3 week, they promise i will hear back in 2 days, but they never call back, I call them and they tell me they need to relog it. There is not effort to assist. In the meantime this is costing me. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client.
Please accept my sincere apology for the inconvenience caused in this regard.
I will investigate and provide you with feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client.
Please accept my sincere apology for the inconvenience caused in this regard.
I will investigate and provide you with feedback.
Kind regards
Vodacom Consumer Website Team
3 weeks now, Vodacom called straight after i posted this and promised to deal with it, But after that no response. I have called the help at least 5 times since, and emailed their customer service. Everyone on the help promises that back office will deal with it and call me back, yet no one does. time to change to Cell C, if anyone is reading this; have a look at the contract buy out option, dont let Vodacom bully you. Once you in contract with them, they no longer care about providing a service to you, as you locked it. Thankfully there is a way out.
3 weeks now, Vodacom called straight after i posted this and promised to deal with it, But after that no response. I have called the help at least 5 times since, and emailed their customer service. Everyone on the help promises that back office will deal with it and call me back, yet no one does. time to change to Cell C, if anyone is reading this; have a look at the contract buy out option, dont let Vodacom bully you. Once you in contract with them, they no longer care about providing a service to you, as you locked it. Thankfully there is a way out.