Vodacom customer care

I have emailed an account complaint to *** on the 6/8/2019 and all i have received are automated responses on the 6/8/2019 & 7/8/2019. I had prior to emailing the complaint tried calling them to resolve but the service is just as pathetic and i got cut off before i could reach the designated department to lodge a query. I am a loyal customer for too many years than i care to remember and if this is the service i get when i need a resolution to my query then i will not hesitate to escalate this further if i am not responded to by latest 15h00 today! I get repetitive calls attempting to sell your products and services while your service delivery sucks, maybe concentrate on your customer care emails being attended to as a priority ?