Vodacom Customer Care

Worst Customer Care service!

My first issue was with Data, I loaded airtime twice today (firstly bought 30mb, less then 2 minutes later that data was finished, realizing that I then I used my rewards to get 75mb for 7days less then 2 minutes later that was finished).

My Second issues came when I tried to contact Vodacom using the customer care service number to try fingure out what had happened ( Thinking that maybe the fault was on my side). while contacting vodacom, I got reffered to TOBi (Vodacom's robot chat system which is very useless if i may add).

However, TOBi sent me a text saying "The last time you recharged was on 11/02/2018 10:43;42 for R12. Is this correct? Reply with Yes or No"

I rep**** "YES"

TOBi rep**** "sorry,something went wrong. please try again" Inwhich i did.

and Still TOBi says he doesnt understand...

Then i tried calling Vodacoms customer care service again to speak to an consultant, i told the consultant (a very sweet lady) my problem and she kept telling me about recharges that i did a week ago and not realy answering my question.

Im not saying or complaining about my Data that went missing cause Im aware that the fault may be on my side. what gave me a headache is the customer care services and TOBi telling me to reply Yes or No and when i do TOBi doesnt "understand or ""something went wrong!