Vodacom Customer Care

After my previous report I logged on Hello Peter, indicating my frustration with the feedback I received from Vodacom's Customer Care center, I received a call from Sonny Dinie, a Senior Consultant at Vodacom, to enquire about the complaint that I logged.<br> <br> I explained my initial request/enquiry to the Customer Care Center and also my frustration on the response I received. Sonny was very professional in trying to explain the limitations of the call center agent's while also being very attentive to my feelings and my view of what I expect from a Call Center.<br> <br> He then continued to enquire about my initial request and said he will phone me back with the information I require. He phoned me back on the same day, and even though he could not answer my initial question, he went out of his way in trying to get me the information I wanted.<br> <br> Sonny, thanks very much for your efforts. I really appreciate the time and effort you put in, in trying to get me an answer. If only, Vodacom could get the same dedication and diligence you showed towards Customer Care, to all the Customer Care Agents.<br> <br> Keep up the good work.