Vodacom Customer Care

I would like to log this complaint on behalf of a Vodacom customer since the customer cant use her number to make this review.

Please think before you open up a contract at Vodacom.

I am a Vodacom contract holder for 13 years. After trying to make my contract pre paid through the contact centre the lady tried her best to let me stay with vodacom on my contract after I explicitly said I want to make the contract pre paid to port my number ***) to MTN. Then the lady put an Admin lock and suspension on my number so I cant do anything with my number (cant receive or make calls or sms) I use my phone daily for work purposes and now I cant. She did this on purpose to be spiteful because I dont want to stay with Vodacom. (06/02/2024)

On Wednesday I went to the local Vodacom Shop they could not help me and said i needed to call customer care and I refused because this is not my mistake. To put the cherry on top the personel at the vodacom shop does not even know or have someone to call for assistance. The vodacom lady called customer care on my behalf and they "logged a request to remove the suspension and admin lock" then I was told to wait 48 hours and then it will be resolved. (07/02/2024)

Moving on to Friday after the 48 hours waiting period was over. Turns out this was not resolved. I had to phone customer care through someone elsese phone since my number does not work. Staring of with the first call to customer care I was told that this will be resolved after 15 -30 minutes and she will call back. After 35 minutes I still did not recieve any call so on to the next call made to call centre. I spoke to a lady from the Western Cape call Centre she called her supervisor for assitance and said I can take her word for calling me back before 9 and I am still waiting (10/02/2024). Then on to the thrid call a guy from the call centre said there was R18 outstanding and when this is payed i will have access to my number. This R18 was not outstanding because it is payed on the first of each month and there was a deduction on the 1st of Feb but still I made another payment in hope that this is going to solve my problem turns out it has done nothing.

Moving on to this morning I called the number the guy said I should call and nothing has changed. According to the lady at customer care there was no request logged to remove the suspension and admin lock.

I would never recommend Vodacom to anyone because their customer care is useless.

So if anyone perhaps have advice please dont hesitate to leave a comment belowe.