Vodacom customer Care 082 135

I am so frustrated with Vodacom I did an airtime advance of R10 and they sent me R333 airtime, I called spoke to Bafana Maseko who told I don't have a choice but I have to use the R333 and pay what I owe them.. I asked for a reference number but he said they don't give out Ref numbers.. I asked for a supervisor & I was told they are busy. The Consultant confirmed I am a 2nd customer to complain about this, it's a technical issue on their side.. But I must just use the airtime and pay them.