Vodacom Customer blocked a paying customer from calling them to query account!

As a long standing Vodacom Customer I've been having difficulty with reoccurring charges for services that was purchased with airtime once-off, but Vodacom conveniently automatically added as reoccurring. I was told that we activated the reocurring servive via USSD. For someone who makes these data bundle, WhatsApp bundle purchases monthly randomly selecting reoccur is pretty much rare seeing that I am on a budget and the reason why I wanted to stay on my Flexi red contracts is to purchase what I need myself without being billed extra randomly monthly. So a 1.5GB was activated August 2024 to date. This was one query. Then there was a WhatsApp bundle issues which I called about 2weeks on end. That as finally sorted, as I bought the WhatsApp data but was given a WhatsApp 1hour which I have no idea which hour it is available cause it was never available non of my messages went through.

Now I called Vodacom yesterday to query why I am being billed this month for the contract that ended. The balance due date 31/03/2025 but the consultant I spoke to last week indicated my last payment towards that number was debited 3March 2025 so this was my last payment. SO VODACOM CUSTOMER CARE BLOCKED ME! WHY? Due to the high volumes of calls from my number to them I am blocked! ARE YOU SERIOUS!

VODACOM IS QUICK TO DEBIT MONTHLY BIUT CUSTOMERS ARE RESTRICTED FROM QUERYING THEIR BILLS!

OH HELL NO! WE HAVE ALL THE RIGHT TO CALL SEVERAL TIMES FOR DIFFERENT QUERIES. BULL**** ABOUT *****ULENT ACTIVITY! WHAT ABOUT THE VOICE AUTHENTICATION? AFTERALL IT IS ME AND I AM VERIFIED EACH TIME.

VODACOM YOU HAVE SOME EXPLAINING TO DO!

I HAVE REACHED MY LIMIT WITH YOU! Besides this is only one of my contracts that ended I am still a customer with 3 contract paying each month on time with nou debit order issues at all no bounce back insufficient funds cycles!

I am waiting on a call from Vodacom to explain this nonsense!