1 reviews | Active since Feb 2017
VODACOM CUSTOMER BAD SERVICE.
<p>Good morning. My name is Mr. Edwin Vusi Mtshli, ID number: 751 ********** 083 & mobile number: ********** 528. On the 22st of February 2017 between 15:40 & 16:30, I have received a call from one of the Vodacom employees saying that I will receive the messages from Vodacom because he was helping one of the clients to make a swimswarp, so he punched in my cell number. He also said that "I must delet those messages immedietly", which I did & I have asked his name and he gave it to me but I've forgoteen his name. Around 17:30 I noticed that my simcard was diactivated and I lost all my important contacts including my client's contacts. I have even applyed for a better job & this number is included in my Curricurum Vitae. My child can also not call me when the school is out to come and pick her up. I called the Vodacom customer care line arround 18:35 at the very same day and I spoke to the lady called Ntombi Mayingele and I explained to her and she said that, it is not their fault and I must buy a new sim card and make a simswarp. I think this is unfair for me as a Vodacom customer and it does inconvinience me a lot. I am waiting for important calls and I must also do important calls too. I feel that I was treated unfairly and they don't care about me as a customer. What must I do, please help me. Regards.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
They didn't contact me via Whatsapp, but they called me from Vodacom Call Centre. I even ask the employee's name and he gave it to me, but I've forgoteen his name. Why did he said I must delete the messages immediatly. I think he was trying to distroy the evidence, but he ruined my life. I didn't receive or made any calls today. , especially I couldn't call my doughter and my mother. I am so upset with Vodacom service and now you are telling me about phishing ****s. This is how you cover for your self?
They didn't contact me via Whatsapp, but they called me from Vodacom Call Centre. I even ask the employee's name and he gave it to me, but I've forgoteen his name. Why did he said I must delete the messages immediatly. I think he was trying to distroy the evidence, but he ruined my life. I didn't receive or made any calls today. , especially I couldn't call my doughter and my mother. I am so upset with Vodacom service and now you are telling me about phishing ****s. This is how you cover for your self?
How will they consult me while my number is diactivated? Does that make sense?
How will they consult me while my number is diactivated? Does that make sense?
VODACOM CUSTOMER SERVICE IS KA****
VODACOM CUSTOMER SERVICE IS KA****
It's almost two days without being helped with activating my simcard. Why must I pay my while the fault is theirs (VODACOM)?
It's almost two days without being helped with activating my simcard. Why must I pay my while the fault is theirs (VODACOM)?
As per telephonic discussion,feedback provided..
Regards
FM
As per telephonic discussion,feedback provided..
Regards
FM
Good morning to everyone. I would like to thank vodacom for the possitive response regarding to my case. Thank you very much vodacom, you have made my day yesterday and I appreciate that.
Good morning to everyone. I would like to thank vodacom for the possitive response regarding to my case. Thank you very much vodacom, you have made my day yesterday and I appreciate that.
