EM
EDWIN M

1 reviews | Active since Feb 2017

23 Feb 2017, 11:37

VODACOM CUSTOMER BAD SERVICE.

<p>Good morning. My name is Mr. Edwin Vusi Mtshli, ID number: 751 ********** 083 & mobile number: ********** 528. On the 22st of February 2017 between 15:40 & 16:30, I have received a call from one of the Vodacom employees saying that I will receive the messages from Vodacom because he was helping one of the clients to make a swimswarp, so he punched in my cell number. He also said that "I must delet those messages immedietly", which I did & I have asked his name and he gave it to me but I've forgoteen his name. Around 17:30 I noticed that my simcard was diactivated and I lost all my important contacts including my client's contacts. I have even applyed for a better job & this number is included in my Curricurum Vitae. My child can also not call me when the school is out to come and pick her up. I called the Vodacom customer care line arround 18:35 at the very same day and I spoke to the lady called Ntombi Mayingele and I explained to her and she said that, it is not their fault and I must buy a new sim card and make a simswarp. I think this is unfair for me as a Vodacom customer and it does inconvinience me a lot. I am waiting for important calls and I must also do important calls too. I feel that I was treated unfairly and they don't care about me as a customer. What must I do, please help me. Regards.</p>

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Replies (7)
Vodacom
Vodacom's reply23 Feb 2017, 12:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

EM
EDWIN M's update23 Feb 2017, 13:58
Reviewer Update

They didn't contact me via Whatsapp, but they called me from Vodacom Call Centre. I even ask the employee's name and he gave it to me, but I've forgoteen his name. Why did he said I must delete the messages immediatly. I think he was trying to distroy the evidence, but he ruined my life. I didn't receive or made any calls today. , especially I couldn't call my doughter and my mother. I am so upset with Vodacom service and now you are telling me about phishing ****s. This is how you cover for your self?

EM
EDWIN M's update23 Feb 2017, 14:00
Reviewer Update

How will they consult me while my number is diactivated? Does that make sense?

EM
EDWIN M's update24 Feb 2017, 08:44
Reviewer Update

VODACOM CUSTOMER SERVICE IS KA****

EM
EDWIN M's update24 Feb 2017, 08:46
Reviewer Update

It's almost two days without being helped with activating my simcard. Why must I pay my while the fault is theirs (VODACOM)?

Vodacom
Vodacom's reply02 Mar 2017, 12:28
Official

As per telephonic discussion,feedback provided..

Regards

FM

EM
EDWIN M's update03 Mar 2017, 08:55
Reviewer Update

Good morning to everyone. I would like to thank vodacom for the possitive response regarding to my case. Thank you very much vodacom, you have made my day yesterday and I appreciate that.