Vodacom Customer assistance nightmare

To contact Vodacom customer care is a nightmare to say the least. There are numerous prompts that take you into universes that does not exist. Once you get to some assistance from a human being, they are barely speaking English and have to compete with many other voices in the background which makes them difficult to hear and hearing you. If they cannot hear you they summarily cut you off and you have to try again. After a few tries eventually got hold of someone and with a very broken English got assisted in 12.03 minutes with information of how to send an email with my query. It seems that Vodacom makes it extremely difficult for their customers to deal with a person capable of assisting them over the phone.