Vodacom Customar Service absolutely disgusting

<p>On the 3rd of March 2017 I tried contacting Vodacoms customar care several times regarding two of my data contracts I cancelled on the 20th of December 2017. </p> <p> </p> <p>Every call I made I had to wait 10minutes plus just for someone from customar care to answer. Once answered the call got dropped. This alone happend more than 10 times.</p> <p> </p> <p>It came to my attention that they never cancelled the contract. I then reported the matter on Hello Peter and this morning received a call from Vodacom. </p> <p> </p> <p>I am totally shocked by what I have experienced today. </p> <p>Firstly to tell me that a person did not press the submit button is sureley very unproffesional. Due to that person not submitting my cancelation I now have to pay for a contract which I thought was cancelled. According to the person I spoke to this morning I used some of the data during Febuary from the 10th to the 14th of February 2017. </p> <p> </p> <p>I gave my children age 2 and 4 the tablet to play with not nowing that Vodacom did not cancel my subscribtion, due to that their is now usage for Febuary. At some stage I removed the sim card obviously only after they played with it.</p> <p> </p> <p>The person who phoned me said vodacom will not pay because I used data. This person even had the odassity to ask me what do I use my data for which in my opinion has absolutely nothing to do with them. I even received life coaching on what wil be the right thing to do. I never knew that vodacom train their employees to hand out free life couching, just to tell me what is right and wrong. Even offerd me R300 worth of airtime.</p> <p> </p> <p>Vodacom you were wrong. I cancelled my subcription with you, you not submitting it, is really not my problem. Please see to it that this matter receive urgent attention.</p> <p> </p> <p>Regard </p> <p>Marene</p>