KM
Kreesan M

1 reviews | Active since Jan 2019

27 Aug 2020, 15:12

Vodacom Cusotmer Service

Absolutely *********** service. Been tossed from agent to agent all day.

Was also told by the CONTRACT CANCELLATION line that I had to go to the store to perfrom a CANCELLATION. At the store I was then told to contact the same line.

Unbelievably terrible service, might as well not have a contact center at this rate. And how do you not have links to different numbers in the center and just tell me to dial each one manually (after which I just get passed back and forth).

0
Replies (1)
Vodacom
Vodacom's reply28 Aug 2020, 07:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team