EC
Ernie C

1 reviews | Active since May 2017

22 May 2017, 00:22

Vodacom Curtesy Phone Campaign

<p>Vodacom has an ad stating to provide a curtesy phone if yours must go in for repairs. I was offered an old scratched piece and was informed that i will have to purchase a simcard adaptor of R60+ in order to stay on air. This means one of two things, their ad is misleading or the Vrdenburg (Weskus Mall) branch is not honouring the promise (as per adverti*****t). Completely unacceptable!! </p>

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Replies (2)
Vodacom
Vodacom's reply22 May 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 May 2017, 08:42
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team