RJ
Reshina J
1 reviews | Active since Sept 2018
03 Sept 2018, 11:07
Vodacom CS is Appalling!!!!!!!!
On the 2nd July I requested a cancellation on my contract as Vodacom cannot provide me with a service in my new house. It was a NIGHTMARE dealing with them!!! They confirmed that I wouldn't be liable for early cancellations and I wouldn't be debited in August as they were not providing a service. I was debited!!!! I did not budget for that 'DO' after they said I wouldn't be debited. Now they refuse to put the money back into my account
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Vodacom's replyOfficial
03 Sept 2018, 11:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Sept 2018, 11:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,