Vodacom cruel & unfair to its customers

Item: Vodacom
Rating: 1
Author: Sammyfish S

I have been a loyal and stress-free Vodacom customer since 2008 with 6 numbers on contract totalling ~ R1000/month. I have asked Vodacom to give me Caller Identity for free for one of my numbers & it was refused blatantly. CIP costs around R10 which is 1% of what I am currently paying every month. What should I do now as Vodacom is so cruel and unfair to me on this matter?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Apr 2018, 20:50

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply03 Apr 2018, 20:50

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

23 Apr 2018, 14:24

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic

Vodacom's reply23 Apr 2018, 14:24

Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic