AK
Aubrey K

1 reviews | Active since Feb 2018

24 Mar 2020, 23:37

VODACOM ******! ********! TSOTSIS!!!!!

I took out a data contract with vodacom in November 2019,50 gig during the day and 30gig in the evening,all of this for R330 pm. Last month (Feb) I exceeded my data and the 1st was too far for me to get my monthly data,so I added 3gigs to my bill (cost: R191), month end an installment of R576 came through instead of R521, fine I just thought maybe its interest or whatever and I ignored it. Now in the current month I haven't exceeded my data yet so I haven't taken anything additional and so I was expecting to pay my normal R330 installment,but no I got my statement and they will be debiting my account with R762 this month!!!!! I've just gotten off the phone with a vodacom consultant,and she's explaining that my line is no longer capped,its now an open line, which is utter *******! I never consented to that, prior to Feb 2020, my contract was capped because I was very specific about that!!! I can't wait for this contract to end,I will never ever go back to vodacom again or even recommend it to anyone,they are doing the same thing to my spouse,every month we are fighting with them over mysterious subscriptions that always lead to them debiting his account with more than the contract agreement. This network's principles and ethics,urg just their overall business practice really is highly questionable and they shouldn't be trusted,*****ing money from customers like this!!! We work so hard for our monies and they think that they can just come and de***** us of it!!! Shame on you vodacom

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2020, 07:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team