1 reviews | Active since Jul 2020
Vodacom ******
I am utterly disappointed with vodacom. I have been their client for years. 2019 a lady called me advising that they had some value added services to add which will not affect my contract however, to my surprise it affected the term it was suppose to mature in June ended up maturing in November fine I left it as it is. when I took my tablet no one told me it will be for 36 months fine I let it be. October this year I called vodacom letting them know I wanted to cancel 2 of my contracts the gentlement who assisted me convinced me not to cancel and that they had affordable plans for me. OKay I agreed, cause on my main number he told me I will be getting R65 airtime for R55 and obviously with my additional insurance and line true caller fee. on my other sin being my wifi sim he told me that I will be getting 40 gig for R199 which was a client promotion so there was not need to cancel but he will just upgrade me for the next 24 months and change the plan I agreed. I asked him to confirm for me my new instalment he said I will be paying about R660 something. now to my surprise that is not the case my total instalment for the past 2 months has been R1050 with the Wifi contract being R331.30 instead of R199. my main contract phone number also has a fee for 50 minutes @ a fee which we never discussed or agreed upon. I will never ever recommend Vodacom to anyone any more I have been their loyal client for years now. But my latest encounters with Vodacom has proven that the company either hires ****** who lie to clients or they just push them to do sales and inconvenience clients. I wanted to save cash when I wanted to cancel the contract cause I have new responsibilities. now I didn't manage that cause my instalment has not changed a bit. Vodacom is now a waste of a service provider that does not care about client but only their pockets.
