vodacom ****** and worst service provider

After a week since I received an automated response to date nobody has called me and its a mission being sent from pillar to post regarding the same issue, from being a top service provider to being the worst.

My story is still the same: Since my device came it was faulty i i battled for close to 3 weeks before it was collected from me by RAM being sent from pillar to post I made follow up calls was sent from this departmentto that department and now you are billing me every month and I keep on returning the debit order because I won't pay for something that I don't have now my bill is at R1091.00 but I don't the device seriously this is **************** , where is the phone I don't mind paying for something If I am am using it however in this instance i am not I was given a used device by Vodacom from the onset , I was given a new number and my main number was never ported , it took a month for me to receive the phone, when I got it it was faulty the speakers weren't working . I had to call every second day for 2 to 3 weeks just for Vodacom to collect the faulty device and now we are here. Still no phone and I'm billed I will take this matter to the Ombudsman because I can't pay for something I used for 3 days