DM
Daniel M

1 reviews | Active since Mar 2018

03 Jul 2018, 16:18

Vodacom ****** and *******

I have a dispute with Vodacom, I signed a contract of R797 and now they've hiked the monthly premium of the contract to R846 and they never even consulted me. I told them when I took the contract that I want a topup and I can only afford something less than R800, now they've hiked the price and when I enquire they tell me about terms and conditions that were not explained to me initially when I sign up for the contract. Vodacom is a ***** that is milking us dry, even the data from vodacom doesn't last. I find it odd because they will say your phone us the one that consume data but when you put a son card from MTN for an example to use on the same phone the data is not consumed. I'm just waiting for my contract to expire I won't renew it and im not going to pay for what I've not sign up for, I want my money back.

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2018, 16:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

DM
Daniel M's update05 Jul 2018, 17:28
Reviewer Update
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