tM
tshepo M

1 reviews | Active since Mar 2015

12 Jul 2018, 08:06

Vodacom ******

Vodacom decides to chow my airtime instead of my data when I Browse the internet and use whatsapp. I got data at the moment and still receive messages like "you've used R50.32 out-of-bundle data" when I check my balance I got data man. I called the call center and my problem was not resolved, received the query related sms and rep**** no it was not resolved to my satisfaction. They called once and I missed that call and never called again, it shows what level of ****** they are.

0
Replies (3)
Vodacom
Vodacom's reply12 Jul 2018, 09:39
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

tM
tshepo M's update12 Jul 2018, 09:52
Reviewer Update
I have been reading through complaints against you. You just sending this message "Dear Customer Thank you for making us aware of your complaint. A consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards Vodacom Consumer Website Team" to each and everyone, I bet you do not call even one person. Call me **********
Vodacom
Vodacom's reply19 Jul 2018, 10:06
Official

Dear Tshepo

As discussed, feedback was provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ