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Nick C

1 reviews | Active since Apr 2018

23 Apr 2018, 16:39

Vodacom ******

I purchased a laptop from #vodacom #clearwater mall 2 days ago. I returned it within 12 hours due to the laptop freezing and the screen showing a black and white fuzzy screen. They refused to give me a new laptop and I know have to wait 7 to 14 working days before they decide if it is a factory problem or a software problem. Vodacom has left me with a bitter taste in my mouth.Do not purchase any devices from vodacom clear water mall.

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Replies (4)
Vodacom
Vodacom's reply23 Apr 2018, 16:52
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

NC
Nick C's update29 Apr 2018, 19:39
Reviewer Update
Vodacom contacted us but we still have to wait. What an inconvenience. The laptop was picked up 5 days after this review. We were told within 48 hours. Terrible service
NC
Nick C's update01 May 2018, 12:10
Reviewer Update
Update.. According to platinum Warranty there is no problem with the laptop. I have images and a video of the problems that occurred within 4 hours of having the laptop. I do not want that laptop back. Period. If vodacom does not replace it we will be taking our business else where. Vodacom clear water are ******. How can you do business like this??????????
Vodacom
Vodacom's reply10 May 2018, 07:31
Official

Good day Nick,

We provided feedback regarding your Hellopeter posting via email. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo