VODACOM ******

Once again I walk the road with vodacom. The DIRTY one. THE ***** ONE. THE ONE WHERE YOU ***** YOUR CUSTOMERS MONEY ONCE AGAIN. I've been through the Ombudsman earlier this year where Vodacom owed me almost R4000 and they paid after the help of the Ombudsman. I will go that route again if you don't sort our this mess AS SOON AS POSSIBLE!!!!!!!!!!!

I HAVE SPOKEN TO 4 PEOPLE TODAY. NO LUCK. REF NO FOR MY LAST CALL: ********** 8.

I have paid enormous amounts end Sept and end Oct (and before that - every single month) to keep my account to date. I have upgraded my package on 1 November (last day of October it was activated) to the Red select top up package for R1099.00 per month ONLY. And now all of a sudden - just because I had the so called privilege to upgrade - EVERYTHING IS MESSED UP AGAIN!!!!!!!!! ALL OF A SUDDEN I MUST PAY FOR USAGE IN OCTOBER (GIG THAT IS FAR MORE THAN WHAT I USUALLY BUY) AS WELL AS FOR MY NEW UPGRADE RED SELECT TOP UP LINE RENTAL???????????????????/ ALL TOGETHER?

THIS AFTER THE LADY AT THE VODASHOP ASSURED ME THAT I WILL NOT PAY ANYTHING FOR THE UPGRADE WITH ANY OCTOBER COSTS. THIS AFTER A MASSIVE PAYMENT END OF OCTOBER FOR OCTOBER CHARGES - THERE IS NOW ANOTHER EVEN BIGGER ACCOUNT FOR THE LAST PART OF OCTOBER TOGETHER WITH NEW LINE RENTAL?

I WILL NOT PAY THIS INVOICE. ESSPECIALLY FOR THE FACT THAT MY VODACOM APP, INTERNET VODACOM LOG IN, CUSTOMER CARE ON THE PHONE, THE VOICE PROMPT ASSISTANCE AS WELL AS THE EMAILED INVOICE ALL DIFFER ONCE AGAIN IN AMOUNTS???????????

I AM TELLING YOU KNOW:

1. On my vodacom app it states my bill so far for 1 Nov to 8 Nov is R2042.43????????????????????????????????????????????????????????

2. On the invoice it reflects October SUMMBER BUNDLE GIG **** AND CALLS MADE IN OCT. I HAVE NOT (AND I DONT CARE WHAT ITEMISED BILLING SAYS) BUY 5 GIG IN THE LAST PART OF OCTOBER. LOOK AT ALL THE PREVIOUS MONTHS AND COMPARE THAT! IF SO - THEN VODACOM STOLE MY DATA??????

3. The voice prompt on the phone says I am in arrears with R3083.00 WHAT THE F**K?

I AM PAST BEING FURIOUS WITH VODACOM ONCE AGAIN!!!!!!!!!!!!!!!!!!!!!! I AM JUMPING FROM ONE PERSON TO THE NEXT BUT NO FREAKEN PERSON IS COMPETENT ENOUGH TO ASSIST ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I AM TELLING YOU KNOW, I WILL NOT PAY THAT MUCH GIG OF DATA CHARGED FOR OCTOBER PART 2 AND I WILL NOT PAY THE LINE RENTAL ALL TOGETHER. I WANT AN UPDATED INVOICE WITH A NORMAL ACCOUNT BILL OF NO MORE THAT R1800.00 FOR END NOVEMBER. AND AS FOR END OF DECEMBER AND GOING FORWARD - I WILL ONLY PAY THE R1099 FOR THE RED SELECT TOP UP. YOU AMEND MY INVOICE NOW, OR I WILL GO THE WAY WITH THE OMBUDSMAN AGAIN!!!!!!

AND PLEASE TRAIN YOUR STAFF AT VODACOM STORES TO BETTER EXPLAIN IF THIS IS NOT THE CASE WITH UPGRADING. HER WORDS WAS THAT FROM END OF NOVEMBER I WILL JUST PAY OCTOBER USAGE AND NOTHING WITH THE UPGRADE TOGETHER WITH THAT.

I AM WAITING - I GIVE YOU 24 HOURS TO REPLY WITH A SOLUTION AND A NEW INVOICE. OR I AM MOVING ON.

I AM FURIOUS. AND SO ARE MANY OUT THERE!!!!!