Vodacom *****ed 72 year old lady - no-one in Vodacom addressing issue

<p>Vodaworld telesales person promised 72 year old lady a new car if she signed up for a SECOND data package which she did not need. She was misled by ************ operator and signed up. Contract cancelled by user yet Vodacom did not cancel contract. Vodacom continued billing but never informed user. Account has now gone legal status.</p> <p> </p> <p>NUMEROUS CALLS to NUMEROUS departments - cannot resolve. Each department has different storey - some say money outstanding and other department threatens legal action. No ordinary call centre agent can resolve this - we now need senior management involvement that has oversight of all workings in all departments.</p>