AC
Andreas C

1 reviews | Active since Aug 2013

03 Mar 2021, 12:06

Vodacom *********

Vodacom is the WORST ever. 2 months ago i get a call from a Vodacom agent saying I've being a loyal customer for 18 years and they want to give me free minutes and GBs on my existing contract at no extra cost.Tthe next day i logged onto my Vodacom app and i see my bill has double! I called Vodacom twice to reverse the "free minutes and GB" they gave me and get back to my contract. They assured me that the app was wrong and that I would only get charged for my normal contract. Yesterday i logged on Vodacom app and got a email statement send to me only to find that Vodacom charged me for the new contract plus the old one I always had. Yet another call with reference numbers was logged and now I'm waiting for them to fix the problem.!!!

Vodacom lie, cheat and ***** from their customers on a daily basis and I can't for my contract to finish so I can cancel. How can they take money from our accounts for things we did not approve and worst yet waste endless hours on call, emails to try sort out their mess.

Vodacom get your sh,t together you bunch of ********* !!!

Waiing to hear from them

0
Replies (2)
Vodacom
Vodacom's reply03 Mar 2021, 14:11
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AC
Andreas C's update04 Mar 2021, 10:40
Reviewer Update
Instead of you ********* crediting me the amount you know have deducted another R978.00 from me account.! What is going on? Can’t you ********* just refund the amount you overcharged me for?