VODACOM CRESTA WORST MANAGER

Went to upgrade my phone at Vodacom in Cresta, i NEEDED a phone as mine got lost and i do alot of work on my cellphone. was helped by a guy named Chris Payne, who was energetic friendly and helpful. once i reached the office i realized the phone didnt want to turn on and so i returned it to the store. the store was not willing to trade the phone for me, instead i have to wait for god knows how long until they finalize what the problem with the phone is. so here i am, still with no phone, even though i signed for an upgrade and i was promised to have a phone today i dont have one. Even though the phone is still in mint condition, still has the plastic covers. they even called the issue with the phone an "out of box" problem but i still cant have the phone i signed for. so appauling when you realize the paper work only protects the company and not the Customer at all. ive signed for the upgrade and will have to pay a full account, even though i was basically sold a toy. The manager on the other hand was slow, and showed no empathy, i explained i had the best type of business contract a customer can be at vodacom and asked if there was anything i could do to be given the service i was promised when i walked through the door, but as many people who work for other people, he couldnt be bothered what i had to say, how urgently i needed the phone or what it would mean to my business. Really wish there were more companies that looked after its customers as much as they do themselves.

i mean i have a contract with Vodacom, even if i did break the phone in 20 minutes from buying it, they would know where to find me and could easily charge extra to the account. ps always ask them to turn the phone on in the store or they will look after themselves and you can just lose money for all they care