VODACOM CRESTA POOR SERVICE

First of all - Thank you very much to the person who assisted in helping speed up the process of my last complaint with the Repairs Dept.

Current progress: I CANNOT SEEM TO CATCH A BREAK!

So, on Tuesday (20/09/2022) after they called me at the repair centre (Fourways) I went in store to confirm everything discussed on the call. I spoke to a lady called Lelo.

I asked if it’s possible to get an iPhone 14 when it come out on Fri the 23/09/2022 - the lady told me it is possible and she even told me my Excess amount will be R3900.00. So I agreed and I was told I will be called either Thurs afternoon after they’ve received stock. No problem.

On the morning of the 23/09/2022 I saw a missed call from Vodacom Fourways at 06:22am. When I tried to call back, there was no answer.

Eventually around 10:30am, I got a call from Vodacom Cresta. I spoke to a guy called Shane (THE WORST!). He tells me that my insurance covers up to R25 100.00. Then I asked if I can claim for an iPhone 14pro instead. He told me I definitely can. And I also need to make it to the store ASAP. I drove and got to the store around 12:30, when I got there there was no power. I finally meet this Shane person (I’ve been going to Vodacom Cresta a couple of times - ALWAYS WITHOUT FAIL I’M TOLD SHANE WENT HOME AND HE’S THE ONLY ONE WHO CAN ASSIST). He told me he was busy with the insurance application - as he was giving the insurance consultant the STOCK CODE, the power went off and he could not continue.

I then asked if I should come back later, he told me yes and the store closes at 6pm. When I was done with work at around 16:30 - before I went to Cresta, I decided to call so I don’t wasted my petrol and time going there for nothing. Someone picks up the phone, when I ask to speak to Shane, they drop the call. Then eventually no one was picking up the phone. It was just ringing nonstop. I decided let me drive to Cresta - my time, petrol and wear and tear of the car. I get there, I’m told Shane went home at 15:00 - THE VERY SAME PERSON WHO TOLD ME I CAN COME ANYTIME BEFORE 18:00 The lady who was there and tried to help me tried to follow up - but with no luck. I had no choice but to go home without any substantial help. Mind you, I stay about 36km from Cresta - so I’m just driving around wasting this very expensive petrol. I was told Shane will call me Saturday morning - NOTHING I gave him the benefit of the doubt cause it is weekend. Today is Monday, it seems like no one at Cresta is interested in sorting out this issue.