Vodacom - CRESTA MALL & ONLINE

I have been UPGRADED without my consent - - & have been trying bith online & at the CRESTA MALL store to get my account sorted as it has incresed with ALL SIRTS IF RANDOM CHARGES not authorized by me. I had good service frim both the manager ZUNAUD & DEKREES an agent - - but its now almost 4 MONTHS & I have yet to see it credited & sorted out also on my VIDACOM APP - - THE ACC SHOWS AS ARREARS!!!!! 😫 😫 😫 😡 😡 I alson lent the agent ny PARKER PEN to wrute with while we were consulting & this pen has yet to be returned - - surely someone is accountable fir this R800 PLUS PARKER PEN whichbis of sentimental value to me. As I am a SASSA PENSIONER OF 72 I am soooo tired if BAD CUSTOMER SERVICE IN SA - - its extremely frustrating 😤 😤😤😤😕😕😢😢😢😢PLEASE VIDACOM CAN U SIRT OUT MY ACCOUNT ONCE & FIR ALL AS I AM CONSUDERING A NEW PHONE SHORTLY - - BTUT NOT IF THIS CONTINUES!!! 😫 😫 😫 😡 😡 😡 😡