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Sufyaan Ebrahim-Sujee

1 reviews | Active since Oct 2019

30 Oct 2019, 08:26

Vodacom Cresta Mall I competency

I decided to convert my prepaid Sim card into a contract with vodacom not realizing what a disaster it would be. Vodacom not only uses the incorrect number to create my contract, but then says they cannot assist me with correcting it. I contacted them a week after taking out my contract to find out what the status was as I did not receive any data or airtime on my current Sim card. I kept on getting told that it was still being processed. After endless effort of trying to find out how long it takes to get processed, I was told the contract was taken out on the wrong number.

I decided to go into the store and sort this mess out. It's been 6 months and I've not had any cooperation.

Does anyone know who I can contact to have this issue resolved?

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Replies (3)
Vodacom
Vodacom's reply30 Oct 2019, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Nov 2019, 08:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Please contact the Vodacom shop as they are awaiting your go ahead to credit the account. Regards Consumer Website Team

Best regards,

SE
Sufyaan Ebrahim-Sujee's update03 Dec 2019, 10:41
Reviewer Update
Thank you for contacting me with regards to my query, however, it seems as if the vodacom shop does not want to cooperate with me as they cannot give me a status update on my query. Please advise on a way forward as I cannot continue to pay for services which I cannot make use of.