Vodacom Cresta

Post my upgrade 6 days ago at the Cresta branch the after sale service experience has been atrocious. The branch manager is not customer obsessed and certainly not a smile maker. I find it difficult to believe that I’m told what cannot be done to help me after extending my contract. I am unable to stream using the Disney Plus app On my new Oppo 7z device. Extensive troubleshooting has been done in store and telephonically with no success. 6 calls later my Disney Plus case number is I’ve been advised that the app is not compatible with the device sold to me. I will seek advice from a Lawyer on Monday who I’m hoping will reach out to Vodacom’s legal team. Awful service experiences are not acceptable